How to unsubscribe from China Unicom package: Popular topics and latest guides on the entire network
Recently, the discussion on "Unsubscription for Unicom packages" has become a hot topic on the Internet. Many users have reported that they encountered problems such as complex processes and slow customer service response during the unsubscription process. In order to help users solve problems efficiently, this article combines hot topics on the Internet for the past 10 days (as of July 2024) to sort out the latest unsubscribe methods and precautions.
1. A review of popular unsubscribe issues across the entire network (next to 10 days)
| Ranking | Hot issues | Discussion volume (10,000) |
|---|---|---|
| 1 | How to cancel the automatic renewal package | 28.5 |
| 2 | Unsubscription penalty during the contract period | 19.2 |
| 3 | Online unsubscribe system failure | 15.7 |
| 4 | It is difficult to unsubscribe through third-party channels | 12.3 |
2. Guide to unsubscribe from China Unicom package
1. Unsubscribe from the official APP (recommended)
Steps: Log in to China Unicom APP → Service → Process → Package Change → Select "Unsubscribe" → Confirm the effective time.
2. Unsubscribe by text message
sendTDTo 10010, operate according to the reply command (some packages require specific codes to be sent).
| Package Type | SMS command |
|---|---|
| Traffic Package | QXLL# package number |
| Value-added business | 0000 to 10010 |
3. Customer service hotline
Call 10010 → Press 0 to transfer to manual → Provide ID number verification → Apply for unsubscription (the waiting time during peak periods may exceed 15 minutes).
3. Guide to unsubscribe and avoid pits (latest feedback)
1.Contract period issues: If the subscription is unsubscribed within the contract period, a 30% liquidated damages will be paid for the remaining fee (new regulations in June 2024).
2.Effective time: Unsubscriptions for that month will generally take effect the next month, and some package support will be invalid immediately.
3.Secondary confirmation: Recently, there have been cases of unsubscribed system failure. It is recommended to keep screenshots of successful unsubscribe.
| Question Type | Solution | Response time |
|---|---|---|
| Unsubscribe failed | Complaint online through the APP | Within 24 hours |
| Incorrect fee deduction | Call 10015 to appeal | Within 72 hours |
IV. Alternative solution suggestions
If the penalty is too high, it is temporarily inconvenient to cancel the order, consider:
1. Downgrade to the minimum consumption package (such as the 8 yuan guaranteed package)
2. Transfer the remaining traffic to others through the "Plane Surplus Conversion" function (Pilot function in July 2024)
5. Latest policy updates
According to the July notice of the Ministry of Industry and Information Technology, operators must implement it before the end of 2024:
- All package unsubscribe portals are unified to the first screen
- Automatic renewal service requires a separate electronic agreement
- The liquidated damages shall not exceed 20% of the remaining expenses
If you encounter unsubscribe obstacles, you can passMinistry of Industry and Information Technology 12300 websiteorWeChat public account "Ministry of Industry and Information Technology 12300"Submit a complaint (the time limit for processing is generally 5 working days).
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